HEALHQSTUDIO

HEALHQ StudioTerms and Conditions

Last updated 30 September 2026

These Terms and Conditions are our standard terms which apply to the services we provide to you (known as the "Services"), by us, HEALHQ Studio (trading name of Jonathan Gunton) whose business address is Suite 4, Skylon Court, Coldnose Road, Hereford, HR2 6JS (known as the "Studio", also referred to as us/we/our).

Important Notice: Your attention is particularly drawn to Sections 1.3-1.5 (Scope of Services, No Guarantees, and Client Responsibility) and Section 12 (Liability), which contain important exclusions and limitations of our liability and clarify that our Services do not constitute medical treatment.

Contract Formation: A contract is formed between us when: (i) you sign these Terms and Conditions; (ii) we confirm your first appointment or you complete purchase of a digital product; and (iii) where applicable, payment is received.

Please read through the entire document carefully before signing to indicate your acknowledgement and acceptance. If you have any questions on any part of this document, please do not hesitate to ask before signing.

1Services

1.1Professional Registration and Qualifications. The Studio is operated by Jonathan Gunton, who is a registered member of the General Hypnotherapy Register (GHR). The GHR is a professional body that maintains standards of practice and ethical conduct for hypnotherapy practitioners in the UK. Details of our registration and professional standards can be provided upon request.

1.2Services Provided. The Services we provide include:

1:1 Transformational Sessions

Individual sessions delivered online or in person incorporating hypnotherapy principles, guided visualisation, subconscious belief re-patterning, emotional processing, structured dialogue, breathwork, and sound-based therapeutic audio. Sessions may include the creation of personalised audio recordings for client use between sessions.

90-Day Reset Transformation Programme

A structured three-month programme combining:

  • Live 1:1 sessions
  • Custom transformational recordings
  • Integration exercises
  • Ongoing accountability and support

This programme is designed to support sustained personal development and behavioural change.

Digital Audio Products

Pre-recorded audio products sold digitally, including sleep recordings, relaxation tracks, and mindset-focused recordings. These are self-guided personal development tools and do not constitute personalised therapy or medical treatment.

1.3Scope of Services. The work may include techniques intended to reduce stress activation, promote emotional balance and support the regulation of the nervous system. The Studio operates in the field of personal development, coaching, wellbeing support, and educational self-improvement and does not diagnose or treat nervous system disorders, trauma disorders, mental health conditions, or any medical conditions.

1.4No Guarantees. While we are committed to providing professional, ethical care and support, we cannot guarantee specific outcomes or results. Personal transformation is a collaborative process, and outcomes vary between individuals. Your engagement, commitment, and individual circumstances all play a significant role in your results.

1.5Client Responsibility. You remain responsible for your own health and for seeking appropriate medical or mental health care where required. Our Services complement but do not replace professional medical, psychiatric, or psychological treatment.

1.6Duration and Termination. The duration of work varies depending on individual needs and goals. We will regularly review progress with you. Either party may end the relationship at any time. We recommend providing two weeks' notice where possible to allow for appropriate closure.

1.7Termination for Misconduct. We reserve the right to refuse or terminate Services without refund where a client attends sessions under the influence of alcohol or non-prescribed drugs, behaves in an abusive, threatening, aggressive, or inappropriate manner, or breaches professional boundaries.

2Suitability and Contraindications

2.1Initial Consultations & Client Suitability. We offer a free consultation prior to commencing the Services. Please note that free consultations are exploratory only and do not constitute therapy or treatment, nor do they guarantee we will commence the Services. During this free consultation we will conduct a suitability assessment to ensure our Services are appropriate for your needs. This assessment helps ensure your safety and the effectiveness of the work.

2.2Contraindications for Hypnotherapy and Transformational Work. Our Services may not be suitable, or may require medical clearance, if you have any of the following conditions:

Absolute Contraindications (Services not suitable):

  • Active psychosis or schizophrenia
  • Severe personality disorders
  • Active suicidal ideation or intent
  • Recent hospitalisation for psychiatric crisis
  • Acute manic or psychotic episode
  • Dissociative identity disorder (DID/multiple personality disorder)
  • Severe clinical depression requiring psychiatric intervention

Relative Contraindications (require medical clearance or specialist assessment):

  • Epilepsy or seizure disorders
  • Heart conditions or recent cardiac events
  • Current treatment for any psychiatric condition
  • Current or recent treatment for trauma-related disorders (PTSD, complex PTSD)
  • Bipolar disorder
  • Borderline personality disorder or other personality disorders
  • Recent bereavement or acute grief
  • Ongoing substance abuse or addiction
  • Current pregnancy (for certain techniques)
  • Any condition requiring ongoing psychiatric medication

2.3Your Responsibility to Disclose. You are responsible for disclosing any relevant medical, psychiatric, or psychological history during your suitability assessment and throughout our work together. This includes:

  • Any current or past mental health diagnoses
  • Any medications you are taking (particularly psychiatric medications)
  • Any recent or ongoing medical treatment
  • Any significant life stressors or traumatic events
  • Any other factors that may affect your suitability for hypnotherapy or transformational work

Failure to disclose relevant information may affect the safety and suitability of the Services and may result in termination of Services.

2.4Medical and Psychiatric Care. If you are currently under the care of a GP, psychiatrist, psychologist, or other healthcare professional for any mental health or medical condition, you must inform them that you are seeking hypnotherapy/transformational Services and, where appropriate, obtain their approval before commencing work with us.

2.5Ongoing Suitability. We reserve the right to reassess your suitability for Services at any time. If circumstances change or concerns arise about your wellbeing or the suitability of our Services for your needs, we may pause or terminate Services and provide appropriate referrals.

2.6Age Restriction. Our Services are available to clients aged 18 years and over only. We do not provide Services to minors.

3Sessions

3.1Session Length. The standard session length is approximately 2 hours unless otherwise agreed.

3.2Late Arrival. If you know you are going to be late for a session, you should contact us to tell us. If you arrive later than 15 minutes after a session time, we will try to provide the Services you have booked but if we decide that we cannot, the session will be treated as cancelled without notice by you and you may be charged (See Cancellations below). This is the case no matter whether the session is for a face-to-face or online session.

3.3Session Format. Sessions may be provided in-person at the location confirmed in your booking or online via video call, as agreed with you at the time of booking.

3.4What You Need. For online sessions, you will need a device with internet connection, camera, and microphone, and a private, quiet space where you can speak freely. For in-person sessions, please arrive at the address provided in your booking confirmation.

3.5Health and Safety. When attending in-person sessions, you must follow any reasonable safety instructions we provide and inform us in advance of any access needs or mobility requirements. We maintain appropriate health and safety standards and public liability insurance. You must not attend if you are unwell with symptoms of infectious illness. We reserve the right to refuse access or terminate a session if there is a health and safety risk.

3.6What to Expect. Each session will typically include discussion, therapeutic techniques as described in clause 1.2, and may include the creation of personalised audio recordings for your use between sessions.

3.7Corporate and Off-Site Sessions. We may provide group sessions, workshops, or individual sessions at corporate clients' premises or other third-party locations by agreement. When sessions are delivered at a corporate client's premises or other third-party location:

  • You acknowledge that we are visitors to the premises and are not responsible for the health and safety standards, security, or accessibility of the third-party location
  • The host organisation is responsible for ensuring their premises comply with health and safety legislation and have appropriate public liability insurance
  • Participants must follow the host organisation's security, access, and health and safety procedures while on their premises
  • We reserve the right to cancel or relocate a session if the venue provided is unsuitable or poses a health and safety risk
  • Our professional indemnity insurance remains in effect, but we are not liable for any accidents, injuries, or losses arising from the condition or safety of the third-party premises
  • For corporate group sessions, additional terms may apply as set out in a separate corporate services agreement.

4Fees & Payment

4.1Pricing. Our pricing structure is as follows:

  • 1:1 Transformational Sessions: £297 per session. If more sessions are required, we can negotiate pricing according to what is needed.
  • 90-Day Reset Transformation Programme: £1,997
  • Digital Audio Products: £27 per product

4.2Price Increases. We may alter our prices without prior notice. Increases made between the time when you book a session and the date of the session will not apply to your session on that date.

4.3VAT. All prices are exclusive of VAT (which is not chargeable unless we notify you otherwise). For clients based outside the UK, different tax rules may apply and you are responsible for any taxes payable in your jurisdiction.

4.4Payment Terms for 1:1 Sessions and Programmes. Payment of our fees for 1:1 sessions and programmes is due in advance in order to secure your appointment or programme place. We will let you know when you make the appointment when the fee for that session will be due and payable.

4.590-Day Reset Transformation Programme Payment Terms. The 90-Day Reset Transformation Programme fee of £1,997 may be paid either: (a) in full before the programme commences; or (b) by three monthly instalments of £666, £666 and £665, with no additional charge for paying by instalments. Where you pay by instalments, the first instalment is due before the programme commences and the remaining two instalments are due on the same day in each of the following two months, unless alternative payment arrangements have been agreed in writing. If an instalment is not paid when due, we may pause the provision of sessions and other Services until your account is brought up to date; clause 4.7 does not apply to instalment payments made under an agreed instalment plan. Once the programme has commenced, no refunds will be provided except as set out in clause 9.2 below.

4.6Payment Methods. You may pay for Services (and for any deposit, instalment, or other advance payment) using any payment method we make available from time to time. These may include bank transfer using the details on our invoice, debit or credit card, payment via a third-party payment processor (for example, Stripe), and digital wallets (for example, Apple Pay or Google Pay). Where applicable, instalment payment options may be offered for the 90-Day Reset Transformation Programme as set out in clause 4.5. When you use a third-party payment provider, your payment will be subject to that provider’s own terms and conditions and privacy policy, and we are not responsible for the processing of payments by, or any acts or omissions of, that provider. We may add, change, or withdraw accepted payment methods at any time.

4.7Interest. Chasing unpaid invoices attracts an administration and interest charge of 8% above the Bank of England base rate from the due date until the final settlement date. This clause does not apply to instalment payments made under an agreed instalment plan for the 90-Day Reset Transformation Programme, which are dealt with in clause 4.5. We may suspend the provision of our Services to you in the event that any due fees remain unpaid.

5Online Sessions

5.1Online Platform & Technology. Sessions may be provided online via a pre-agreed livestream service (for example Zoom, Teams, WhatsApp). When using a third-party supplier for online sessions, your personal and special category data will be treated in accordance with our Privacy Policy and may be subject to the privacy policy of the third-party supplier. We will not be liable to you for any costs or losses incurred by you as a result of using any third-party online provider for the purposes of attending a session virtually with us. You should make yourself familiar with such provider's own terms and conditions and privacy policy.

5.2Livestream Timings. If we provide any of our Services as a livestream, we will use all reasonable endeavours to start at the time scheduled. If the start is delayed by circumstances beyond our control, we will not be liable for any such delay.

5.3Technical Issues & Service Suspension. In some limited circumstances, we may need to suspend the provision of an online session for one or more of the following reasons: (i) to fix technical problems or to make necessary technical changes; or (ii) in the event of illness or other circumstances beyond our control. If you are unable to complete the online session due to technical difficulties on your side, you will not be entitled to a refund. It is your responsibility to ensure your tech is working sufficiently prior to the session commencing.

5.4International Clients. We may provide online sessions to clients located outside the United Kingdom. If you are based overseas:

  • Sessions will be conducted in English only.
  • You are responsible for ensuring you have appropriate internet connectivity and that online sessions are legally permissible in your jurisdiction.
  • Payment must be made in GBP (British Pounds Sterling) and you are responsible for any currency conversion fees or international transaction charges.
  • Session times will be scheduled according to UK time (GMT/BST) unless otherwise agreed.
  • You acknowledge that our Services are provided from the United Kingdom and are regulated according to UK standards and professional bodies.

6Recording of Sessions

6.1Recording Purposes & Consent. We may occasionally record 1:1 sessions for quality assurance, professional development, training (with additional consent), or clinical supervision purposes. We will always seek your explicit written consent before recording any session. There is no expectation or requirement for you to agree to this. You have the right to refuse consent without this affecting the Services provided to you.

6.2Group Sessions. Where we provide group sessions, workshops, or live stream events:

  • All participants will be asked to provide explicit consent to being recorded before the session begins;
  • Recordings may be made available for replay to registered participants for a limited period;
  • Participants must not make their own recordings of group sessions without written permission from us and all other participants;
  • Participants are expected to respect the confidentiality of other attendees and must not share personal information disclosed by others; and
  • By participating in a group session, you acknowledge that other participants will see and hear you if you choose to participate actively.

6.3Client Recording Restrictions. You must not record any session without discussing and agreeing this with us first and obtaining our written consent. It is not permitted, under any circumstances, that any agreed recording is shared with others or on any social media platform. Unauthorised recording may result in immediate termination of Services.

6.4Safe Use of Recordings. Audio recordings must not be listened to while driving, operating machinery, or undertaking any activity requiring full concentration. You are responsible for ensuring recordings are used safely.

7Cancellations

7.1Cooling-Off Period for 1:1 Sessions. You have a 14-day cooling-off period from booking individual sessions, during which you can cancel without penalty. However, if you expressly request that your session begins within this 14-day period, you acknowledge that: (i) the Services will begin during the cooling-off period at your request; and (ii) if you cancel after the session has taken place, you will lose your right to cancel without charge and a charge will apply in accordance with clause 7.2. This express request will be recorded on your booking or intake form.

7.2Cancelling Individual Sessions. For cancellations of individual sessions made with fewer than 48 hours' notice, a full session charge will apply. Cancellations made with 48 to 72 hours' notice will incur a charge of 50% of the session rate. Cancellations made with 72 hours' or more notice will receive a full refund.

7.3Exceptional Circumstances. If, due to exceptional circumstances, you cancel an appointment without giving at least 48 hours' prior notice, we will consider the circumstances and may, at our discretion, waive any charges.

7.4Cooling-Off Period for the 90-Day Reset Transformation Programme. You have a 14-day cooling-off period from the date of purchase. You may cancel and receive a full refund if you cancel within 14 days and before the first session takes place. If you expressly request that the programme begins within the 14-day cooling-off period, you acknowledge that the Services will begin at your request and that, once the programme has commenced (i.e., after the first session), no refunds will be provided except in exceptional circumstances at our discretion. This express request will be recorded on your booking or intake form.

7.5Digital Audio Products. Due to the nature of digital products, you may cancel your purchase within 14 days of purchase. You will lose this right to cancel once you have accessed or downloaded the product, but only where you have first given express consent to the product being supplied before the end of the 14-day period and acknowledged that you will lose your right to cancel (see clause 8.3), and in all cases subject to the 21-Night Promise set out in clause 8.9. See Section 8 for full terms.

7.6Studio Cancellations. We may cancel an appointment at any time before the scheduled date if: (i) required personnel or materials are not available; or (ii) an event outside our reasonable control occurs. If we cancel, we will refund any advance payment you have made in full.

7.7Termination for Breach. If you breach these Terms and we terminate the Services as a result, you will not be entitled to a refund.

8Digital Audio Products - Terms of Sale

8.1Nature of Digital Products. Digital Audio Products are pre-recorded, self-guided personal development tools. They do not constitute personalised therapy or medical treatment and are provided for personal use only.

8.2Delivery. Digital products are delivered electronically. Following payment confirmation, you will receive an email containing a link and login details giving you access to a secure, password-protected members’ area where the product can be accessed and, where applicable, downloaded. Access is normally provided immediately after payment, but in any event within 24 hours of payment confirmation. You are responsible for keeping your login details secure and for accessing or downloading the product within any time period specified (typically 30 days). It is your responsibility to ensure you provide a correct and accessible email address.

8.3Refund Policy for Digital Products. Subject to the 21-Night Promise in clause 8.9, you have the right to cancel your purchase within 14 days of purchase. Because Digital Audio Products consist of digital content supplied electronically, you will lose this right to cancel once you have accessed or downloaded the product, but only where before doing so you have (i) given express consent to the product being supplied before the end of the 14-day cancellation period, and (ii) acknowledged that you will lose your right to cancel once the product is accessed or downloaded. Until you have given that consent and acknowledgement and accessed or downloaded the product, you may cancel by contacting us within 14 days of purchase.

8.4Permitted Use. Digital Audio Products are licensed for your personal, non-commercial use only. You may (i) download and store the product on your personal devices; and (ii) use the product for your own personal development

8.5Prohibited Use. You may not (i) share, distribute, or make available the product to any third party; (ii) upload or share the product on any file-sharing platform, social media, or website; (iii) sell, rent, lease, or commercially exploit the product; (iv) modify, adapt, or create derivative works from the product; nor (v) remove or alter any copyright notices or proprietary markings.

8.6Intellectual Property. All Digital Audio Products and their content (including audio recordings, scripts, music, and any accompanying materials) and any personalised audio recordings created during 1:1 sessions or programmes are protected by copyright and remain the intellectual property of HEALHQ Studio. You are granted a limited, non-exclusive, non-transferable license to use the product for personal purposes only. You may not copy, share, distribute, reproduce, or commercially exploit these recordings without our written consent.

8.7Breach of Terms. Any unauthorised use, distribution, or sharing of Digital Audio Products constitutes a breach of these Terms and Conditions and may result in (i) immediate termination of your licence to use the product; (ii) legal action for copyright infringement; and/or (iii) claims for damages.

8.8No Guarantees for Digital Products. Digital Audio Products are provided "as is" without any guarantees of specific outcomes or results. Individual results may vary. These products are not a substitute for professional medical, psychiatric, or psychological treatment.

8.921-Night Promise. In addition to your statutory cancellation rights set out in clause 8.3, we offer a voluntary satisfaction guarantee on our Digital Audio Products. If you use the product for 21 nights and do not feel it has been worthwhile, you may request a full refund by emailing us at info@healhqstudio.com within 30 days of the date of purchase. This promise is offered at our discretion as an additional goodwill guarantee, does not affect your statutory rights, and applies to Digital Audio Products only (it does not apply to 1:1 Sessions or the 90-Day Reset Transformation Programme). We reserve the right to decline repeated or clearly unreasonable claims.

9Refund Policies

9.1Transformational Sessions. You are eligible to:

  • A full refund for cancellations with 72+ hours' notice.
  • A 50% refund for cancellations with 48-72 hours' notice.
  • No refund for cancellations with fewer than 48 hours' notice.

9.290-Day Reset Transformation Programme. You are eligible to:

  • Before programme commencement: Full refund if cancelled within 14 days of purchase and before the first session.
  • After programme commencement: No refunds except in exceptional circumstances at our discretion.

10Confidentiality

10.1Confidential Information. The information discussed in our sessions with you is of a confidential nature. We provide a safe space in which you can share your feelings and thoughts with us. We will ensure that any confidential information you disclose to us shall not be disclosed to any person except as permitted in this section.

10.2Permitted Disclosures. We may disclose confidential information relating to you:

  • to our employees, advisers, other healthcare professionals or social agencies who need to know such information for the purposes of carrying out our Services to you;
  • as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority;
  • if we believe that you are at risk of harming yourself or others; or
  • where necessary for the prevention, detection or prosecution of serious crime.

11How We Use Your Personal Information (Data Protection)

11.1Privacy Policy. We will only use your personal information as set out in our Privacy Policy on our website at www.healhqstudio.com. If you do not have access to the internet we can provide you with a printed version of our Privacy Policy.

11.2ICO Registration. We are registered as Data Controllers with the UK Information Commissioner's Office (ICO) and our registration number is ZC093286.

11.3Overseas Clients. If you are located outside of the United Kingdom, your personal data will be processed in the UK. By engaging our Services, you consent to the transfer and processing of your data in accordance with UK data protection laws.

12Liability

12.1Standard of Care. We will provide our Services with reasonable care and skill in accordance with professional standards.

12.2General Liability Principle. We will be responsible for any loss or damage you suffer that is a reasonably foreseeable result of our breach of these terms or our negligence, subject to the limitations set out in this section.

12.3Cap on Liability. Subject to clause 12.5 below, our total liability to you for any loss or damage arising out of or in connection with these Terms and Conditions or the provision of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed:

(a)For individual 1:1 Transformational Sessions: the fees paid by you for the specific session giving rise to the claim;

(b)For the 90-Day Reset Transformation Programme: the total fees paid by you for that programme;

(c)For Digital Audio Products: the price paid for the specific product giving rise to the claim; or

(d)In all other cases: £500.

12.4Excluded Losses. Subject to clause 12.5 below, we will not be liable to you for:

(a)Any loss of income, profit, business, contracts, anticipated savings, or revenue;

(b)Any loss of use or corruption of software, data, or information;

(c)Any loss of or damage to goodwill or reputation;

(d)Any indirect or consequential losses;

(e)Any loss or damage arising from your failure to disclose relevant medical, psychiatric, or psychological information during your suitability assessment or at any time during our work together;

(f)Any health outcomes, symptoms, or conditions arising from your participation in the Services, except where directly caused by our negligence;

(g)Any loss or damage resulting from your use (or misuse) of personalised audio recordings or Digital Audio Products contrary to our instructions or these Terms and Conditions;

(h)Any loss caused by factors outside our reasonable control, including but not limited to third-party technology platforms, internet connectivity issues, or force majeure events;

(i)Any loss arising from decisions you make based on the Services, including decisions not to seek or to discontinue medical, psychiatric, or psychological treatment; or

(j)Any loss that could not reasonably have been expected when we agreed to provide Services to you.

12.5Liabilities That Cannot Be Limited. Nothing in these Terms and Conditions excludes or limits our liability for:

(a)Death or personal injury caused by our negligence;

(b)Fraud or fraudulent misrepresentation;

(c)Breach of the implied terms about reasonable care and skill under section 49 of the Consumer Rights Act 2015, to the extent such liability cannot be limited by law; or

(d)Any other liability that cannot be excluded or limited under applicable law.

12.6Nature of Services and Outcomes. You acknowledge and agree that:

(a)Personal transformation and personal development services involve a collaborative process between practitioner and client;

(b)Outcomes and results vary significantly between individuals based on numerous factors including your engagement, commitment, circumstances, and individual characteristics;

(c)While we are committed to providing professional, ethical support in accordance with established standards, we cannot and do not guarantee specific results, outcomes, or timescales; and

(d)Your progress depends substantially on factors within your own control.

12.7Medical Disclaimer and Your Responsibility. You acknowledge and agree that:

(a)Our Services are not medical, psychiatric, or psychological treatment and are not a substitute for such treatment;

(b)We do not diagnose, treat, cure, or prevent any disease, disorder, or medical condition;

(c)You remain solely responsible for your own health and wellbeing and for seeking appropriate professional medical, psychiatric, or psychological care where needed;

(d)You should not discontinue any medical or psychiatric treatment without consulting your healthcare provider;

(e)If you choose to participate in our Services instead of, or as a complement to, medical treatment, you do so at your own risk; and

(f)We are not liable for any health outcomes or consequences arising from your participation in the Services or your decisions regarding medical care.

12.8Your Consumer Rights. Your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation are not affected by these terms except to the extent permitted by law.

12.9Insurance. We maintain professional indemnity insurance appropriate to our Services. Details are available upon request.

13Changes to these Terms and Conditions

13.1We may from time to time change these Terms and Conditions without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

14Complaints

14.1We always welcome feedback from our clients and, whilst we shall use all reasonable endeavours to provide a high standard of service and care to all clients, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about us, please raise the matter with Jonny Gunton who can be contacted at info@healhqstudio.com.

15Testimonials

15.1Use of Testimonials. With your separate written consent, we may use feedback or testimonials you provide for marketing purposes, including on our website, social media, and promotional materials.

15.2Anonymity. You may choose to remain anonymous, use your first name only, initials only, or your full name. We will not include additional identifying information without your permission.

15.3What We Protect. We will never disclose in any testimonial: specific health information, the reasons you sought our Services, or session details.

15.4Voluntary and Withdrawable. Providing a testimonial is entirely voluntary and will not affect the Services we provide. You may withdraw consent at any time by contacting us in writing, and we will remove your testimonial within 30 days from materials under our direct control.

16General

16.1Contact. If you need to contact us between sessions please do so by email or telephone. We do not provide support outside of sessions. Our working hours are Monday – Friday 9am-6pm. We aim to respond to emails/voicemails within 24-48 hours.

16.2Waiver. If we do not enforce a right straight away, that doesn't mean we have waived it. If any part of these terms is found invalid, the rest still apply.

16.3Entire Agreement. These Terms and Conditions constitute the entire agreement between us and supersede any prior discussions, correspondence, representations, or understandings relating to the Services.

16.4Governing Law & Jurisdiction. These Terms and Conditions are subject to the laws of England & Wales and the jurisdiction of the English Courts.

16.5Consumer Rights. As a consumer, you will benefit from any mandatory provisions of the law in your country of residency. However, where there is any conflict between these Terms and Conditions and the mandatory provisions of your local law, you agree to notify us immediately so we can assess whether we are able to continue providing Services to you.

17Your Consent and Agreement

Why we need your consent and signature: Your signature confirms that you've read and understood these Terms and that you're suitable for our Services. First, please tick the boxes below to consent to the key aspects – particularly your health suitability and how we use your information. Then sign at the end. This protects both of us and ensures clear, mutual understanding.

Please tick the boxes that apply:

☐ Suitability Declaration

I confirm that:

  • I have disclosed all relevant medical, psychiatric, and psychological history during my suitability assessment.
  • I do not have any of the absolute contraindications listed in Section 2.2.
  • If I have any of the relative contraindications listed in Section 2.2, I have disclosed them and obtained medical clearance where required.
  • If medical clearance is not required, I confirm that I have assessed my own suitability to participate and accept full responsibility for this decision. I understand that HEALHQ Studio is not liable for any consequences arising from my decision not to seek medical advice.

☐ Your Personal Information

I agree that you can collect, store and use my personal and health information to provide me with Services.

This means we will keep notes about our sessions, your contact details, and any health information you share with us. We need this to provide you with the best possible support. We will keep this information safe and only use it for your work with us. You can read more about how we protect your information in our Privacy Policy.

☐ Sharing Information When Necessary

I agree that you can share my information with other professionals when needed for my care.

Sometimes we may need to share some of your information with:

  • Other professionals (such as associates, your GP if you agree)
  • Our supervisors (who help us provide better care)
  • Companies that help us run our Studio (like our appointment booking system)
  • Authorities if we're worried about your safety or someone else's safety

We will only share what's necessary and everyone we share with must also keep your information confidential.

☐ Information Storage Outside the UK

I understand that sometimes my information might be stored on servers outside the UK.

Some of the computer systems we use (like video calling platforms or appointment systems) may store information on servers in other countries. We only use trusted, secure systems and your information will still be protected according to UK data protection laws.

☐ Digital Audio Products (only if applicable)

I understand that Digital Audio Products are licensed for my personal, non-commercial use only and that I may not share, distribute, or commercially exploit these products. I understand that all sales are final once I have downloaded or accessed the product, save for the voluntary 21-Night Promise set out in clause 8.9.

☐ Recording of Sessions (only if applicable) I consent to sessions being recorded for quality assurance, supervision, and note-taking purposes as set out in Section 6. I understand recordings will be stored securely and retained for a maximum of 7 years. I understand I can withdraw this consent at any time.

☐ Testimonials (optional)

I consent to HEALHQ Studio using my testimonial for marketing purposes as set out in Section 15.

Please attribute my testimonial as: ☐ Anonymous ☐ First name only ☐ Initials ☐ Full name

I understand this is voluntary, no health details will be disclosed, and I can withdraw consent at any time.

Your Signature

By signing below, I confirm that:

  • I have read and understood these Terms and Conditions
  • I consent to receiving the Services discussed
  • I give my consent for the points I have ticked above

Your Signature: _________________________________ Date: ___________

Your Full Name: _________________________________

Questions? If you're unsure about anything, please ask us before signing. We want you to feel comfortable with these arrangements.

Thank you for reading and completing this form.